Quest Apartment Hotels Expands Partnership with Amadeus to Include Business Intelligence

Australasia’s leading apartment hotel brand signs agreement for Amadeus’ Agency360+® to gain access to the industry’s most robust business travel insights

May 30, 2023 – As business travel and corporate events ramp up across Australia and Asia Pacific, hoteliers are searching for the most effective ways to drive demand and capture more bookings after years of restrictions. This is why more brands are relying on comprehensive, forward-looking market insights to aid in strategic decision making.

To support its growth mindset, Quest Apartment Hotels, a member of The Ascott Limited network, announced it will implement Amadeus’ Agency360+® across its 160 locations in Australia, New Zealand, United Kingdom, and Fiji. With access to 100% of travel agent bookings from the three major global distribution systems (GDSs), hoteliers at Quest’s franchised properties will easily be able to identify top travel agents and corporations booking into their markets, benchmark their performance against their competitive sets, and develop new opportunities to grow their businesses.

In addition to driving demand with business intelligence, Quest also recently renewed its Travel Seller Media campaign with Amadeus for 2023, to run ads and increase bookings through the GDS channel. Quest first launched the partnership last year with an Australia-wide GDS advertising campaign that delivered a 60% increase in GDS revenues over the trailing 12 months, and a double digit return on ad spend (ROAS).

Anthea Dimitrakopoulos, General Manager, Brand and ESG, Quest Apartment Hotels, said, “Realizing the strategic importance of market insights on the corporate travel movement and seeing the positive returns from GDS advertising gave us the confidence we needed to grow our relationship with Amadeus. We want to ensure our franchisee business owners have the tools they need to confidently manage their revenue strategies, while supporting our main goal to become the #1 accommodations provider for corporate travelers.”

Nicole Dobson, Vice President, Australia, New Zealand and Pacific, Hospitality, Amadeus, commented, “For 20 years, Agency360+® has provided unparalleled business intelligence insights to the hospitality industry. We are confident the depth of data in this solution will help Quest keep pace with regularly changing market conditions and provide the most updated travel agent booking insight available.”

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About Quest Apartment Hotels

Quest Apartment Hotels is a member of The Ascott Limited (Ascott), a Singapore company that has grown to become one of the leading international lodging owner-operators. Across its 35-year lifespan, Quest has amassed a total of 160 metropolitan, regional, and suburban locations throughout Australia, New Zealand, UK and Fiji. These contemporary spaces are carefully designed to meet the needs of Quest’s core market: the modern business traveler. At Quest, we make corporate stay effortless.

About Amadeus

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler’s journey and help hospitality providers acquire, service and retain guests by profitably driving demand and converting them into loyal fans.

Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. With experts in 175+ countries, we have a deep understanding of the hospitality industry and a desire to enable our hotel partners to create memorable guest experiences.

To find out more about Amadeus, visit www.amadeus-hospitality.com.

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