By: Frank Wolfe, CAE, FIH | HFTP CEO ChatGPT has been dominating the news since (he? she? it?) was revealed to the world in late 2022 as the latest in AI-driven, natural language processing technology. Is this new chatbot launched by OpenAI something to fear or something to embrace? I recently “interviewed” ChatGPT to learn more. Currently, the chatbot does not have a voice and only communicates by text. To give full credit, I have cut and pasted ChatGPT’s text responses to my questions verbatim, without any edits. Enjoy! FW: Who is ChatGPT? ChatGPT: ChatGPT is not a person, it…
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By Robert Mandelbaum and Todd Casper Based on the February 2023 Hotel Horizons® report, CBRE is forecasting that total hotel revenue for the average US hotel returned to pre-COVID levels in 2022. This occurred despite the fact that the average occupancy for US hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guest rooms to make up for the income deficits. For some hotels in the US, parking has become…
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In the highly competitive world of Online Travel Agencies (OTAs), the ability to extract actionable insights from vast volumes of data is crucial for achieving sustained success. With the exponential growth of digital transactions, OTAs face the challenge of efficiently managing and leveraging data to drive business intelligence. However, to overcome these challenges, OTAs can implement effective strategies to improve business intelligence at high volumes, focusing on leveraging big data analytics and streamlining data management processes. Investing in Robust Data Infrastructure To handle the high volumes of data generated by OTAs, investing in a robust data infrastructure is paramount. Implementing…
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June 10, 2023 Customer Testimonials, Videos Boris Sertic — Head of Revenue & CRO at the Banyan Tree Hotels & Resorts — talks about the decade-long partnership between Banyan Tree and RateGain. He talks about the user-friendly and simplifying RateGain solutions that have led Banyan Tree to see RateGain as a great partner that they hope to continue working with. Emphasizing the importance of their relationship, Boris mentions how the team at the Banyan Tree Hotels & Resorts considers RateGain as a friend in the industry. He highlights that the success of RateGain lies in simplifying their solutions, making them…
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For the last five years, travel has been all about sustainability, recovery, and – for the last few weeks – generative AI. And while all of these are highly relevant topics, there’s only one thing that ties them together – Diversity, and knowing that each person is different and is looking for unique and personalized experiences that cater to their individual needs and preferences. This is where, at the recently concluded Click. 2023 event, Booking.com showed us the future of travel and hospitality. The Changing Traveler and the Future of Travel The 2023 Travel Predictions by Booking.com showcased at the…
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Recognized for being industry pioneers, inductees to the HFTP International Hospitality Technology Hall of Fame are the individuals behind much of the hospitality industry’s technology developments. Since 1989, 51 innovative and influential professionals have been selected to be a part of this venerated group, and this Spring, nominations are once-again being accepted for 2023 nominees. The deadline to apply is April 17, with inductees recognized at the upcoming HITEC Toronto on June 27. Jeff Edwards, also a 2023 inductee, said, “Being inducted into the Hall of Fame is a true career honor, as it is a recognition by my industry…
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Noida, March 20, 2023: RateGain Travel Technologies Limited, a global provider of SaaS solutions for the hospitality and travel industry, announced today that it has been awarded as the ‘SaaS Startup of the Year‘ at the recently concluded SaaSBOOMi Awards. SaaSBOomi is a close-knit community of B2B SaaS founders from India, founded in 2018 by some of the leading SaaS founders from the country. The community helps other founders and their companies build the future of SaaS with a robust support system, including valuable connections, personalized mentorship, and actionable playbooks from peers. Today, the Indian Software-as-a-Service (SaaS) ecosystem has become…
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Noida, February 10, 2023: RateGain Travel Technologies Limited (NSE: RATEGAIN), a global provider of SaaS solutions for the hospitality and travel industry, today announced its financial results for Q3 & 9MFY23 ending on December 31, 2022, reporting robust growth and higher margins on the back of sustained global travel demand and higher operational efficiency. While the global business environment has been challenging for most of FY23, the travel industry has seen healthy growth helping the company to report its best quarter yet on new contract wins recorded at INR 492.6 Mn. With this, the company bettered its performance on new…
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