Your New HFTP Global Board President, 2022-2023

As the producers of the world’s largest, oldest hospitality technology conference (#HITEC), HFTP is privileged to have someone as versed in hospitality technology as its newest leader, Neil Foster, CHTP, MBA. Foster has made a multitude of strategic moves throughout his quarter-century career that have given him the perspective to see the hospitality industry from all different angles. He understands the ways in which technology supports all areas of the business including finance and operations, the value of gaining international experiences in an industry that touches the entire world, and how to navigate the industry as both a vendor and hotelier. This holistic worldview is indispensable to an association that serves members in both finance and technology from all around the world who work for hospitality businesses and solution providers alike.

In this first “Letter from the HFTP Global President,” get to know Foster on a more personal level, and how his professional experiences shape the way he sees the hospitality industry and how to lead it.

On finding his way into hospitality technology and the journey upwards

I first entered the hospitality industry “by accident,” finding jobs as a dishwasher and bussing tables. From these early experiences I came to understand the struggles of many workers in our industry endured and resolved to find ways to improve the quality of the working environment at the front lines. It has been just over 25 years since my first role in hospitality technology as an electronic data processing (EDP) manager with a 300-room Westin property in Southwestern Ontario in Canada. This was an early IT management role, and things were very different back then in this profession. Technology and finance, at the time, were very closely aligned through EDP, and the technology was very basic without widespread Internet access. How things have changed – and it’s encouraging now to see how technology serves the entire organization as a tool to solve business problems.

The first few years of my career were enlightened with Starwood Hotels in an unexpected way, just as the relatively unknown Starwood Capital was acquiring the Westin and Sheraton brands. To say I was lucky to witness some of the most groundbreaking innovations and developments in the guest experience and the hotel product would be an understatement. There would be tons to learn and aplenty of good vibes as we built something new together under open-minded and unconventional hospitality leadership at the top level. Along the way (like many readers) I was blessed to have amazing mentors. To name a few: Carl Johnston, John Jarvis, Kosta Tomazos, Keval Khanna and Gordon Carncross, who all believed in me, sharing increasing responsibility heading into leadership of four significant hotels in Toronto and the surrounding area.

On gaining a global perspective

After a return to school, I was fortunate to find perspectives overseas where I worked with one of the major hospitality technology providers, now known as Oracle Hospitality, landing assignments in far flung places as Bangladesh, the Philippines and Singapore. A stint with Carlson Wagonlit Travel was another eye-opening, vendor-partner experience on travel management and global distribution systems (GDS). In both cases, gaining a new perspective on the hotel and hospitality business from the “outside” was a valuable exercise in understanding.

More recently, my family and I had the unique opportunity to live on one of the most remote islands in the world, Saint Helena Island, as I was recruited to help develop a modest tourism industry connected to the potential of a new airport. During our time there, technology was appreciated through its relative absence, and the experience of hospitality was baked into everyday life in a small and tight-knit community we were lucky to be a part of. During the COVID years, the Island was exceptionally isolated with a single flight to a single destination every six weeks.

Currently I am serving as director, technology with Coast Hotels, helping to prepare for a growth phase, and fortunate to lead a dedicated and talented technology team here.

What he enjoys most about working in hospitality technology

I’ve been lucky to have fallen into an industry I love. If hospitality is about the friendly and generous reception and entertainment of guests, visitors and strangers, this is where I belong. As I see it, technology is the enabling force of business operations. The process of matching business process improvements to suitable technology, identifying valuable new guest services, and generating new revenue streams with the help of technology are all areas of interest to me.

On his first introduction to HFTP

My late boss, Carl Johnston, introduced me to HFTP in the late 1990s, as I remember asking about the printed member directory on his desk. My first HFTP experience was as his guest at a meeting in Toronto, where I immediately felt comfortable and in good company with a cross-section of the who’s-who of hospitality finance leaders from around the city. My first HITEC in ’99 (Atlanta) was, as a young professional, a magical experience, and I recall our company technology meeting co-located with HITEC. My interest with HFTP evolved to certification, where I would pursue the CHTP designation in ’01, wrote the test by hand. It took three months to get the results! While in Singapore, and on the basis of my CHTP designation, I would be invited by James Lee to help lead the HFTP Asia Chapter as a director on the local board. The feeling of “family” in this remote branch of HFTP would leave a lasting impact on me and drive my interest in helping to expand global reach further in the future.

Several years ago, under [HFTP Past President] Tim Nauss’ guidance, I was fortunate to be part of a council tasked to explore the next stage of international growth, and it is greatly rewarding to witness the international development and scope of chapters, USALI and HITEC (including Toronto!).

Overall, in my own experience, I have come to understand the essence of HFTP exists in our people, and in the spirit of hospitality. Thank you to all the volunteers who serve, or have served, in the chapters, councils, the board, and the executive council. Volunteers are the essence of our association, and I am grateful to each one of you for your service. For those considering involvement, there are so many ways to contribute – please join us!

As stellar examples of engagement: my congratulations to Chris Contos, recent recipient of the HFTP President’s Awardand [HFTP Past President] Daniel Conti, Jr., CHAE+, this year’s recipient of the prestigious HFTP Paragon Awardfor having reached the pinnacle of contribution to the association and industry.

In closing, I am grateful to [HFTP Immediate Past] President Mark Pate, Sr., CHAE, CHTP, MBA and Past President Michael Levie, CHTP, fellow Executive Committee and Global Board members, and to Frank Wolfe (HFTP CEO) and the team at HFTP for helping us get through these last few exceptionally challenging years, and for your leadership and guidance. It is an honor to follow in solid footsteps, as I prepare to serve the association as incoming president. I am grateful for all the support, and I look forward to working together towards a strong year ahead!

A Return to Toronto Takes Place in 2023

More than 20 years later, Foster and HFTP will return to Toronto with HITEC North America 2023the place to be for all those who love hospitality technology, and who want to experience the inventive ways technology transforms how those in the hospitality business welcome and serve their guests and customers. HITEC Toronto takes place June 26-29, 2023, at the Metro Toronto Convention Center in Toronto, Ontario Canada. In its 51stst year, HITEC continues to bring the brightest minds and hottest technologies from across the globe to one place. Learn more at and start making your plans to attend next year.

Continue to Hear from Foster During His Term

Foster will continue to share his valuable insights and experiences with HFTP members and stakeholders throughout his time as president of the HFTP Global Board in the bi-monthly “Letter from the HFTP Global President” series published here on HFTP Connect. Check back in January, when he goes in-depth into his goals and plans for the association in 2023.

Leave a Reply

Your email address will not be published. Required fields are marked *

slot online togel deposit dana ladang toto slot thailand slot mahjong nolimit city ladangtoto link slot gacor server thailand ladangtoto android4d sbobet link slot gacor thailand ladangtoto slot thailand super gacor slot thailand slot gacor thailand gacor88 slot gacor slot zeus slot thailand slot server thailand ladangtoto slot thailand link slot thailand link server thailand situs slot server thailand login ladangtoto ladangtoto terbaru slot pg soft mahjong ways login gacor88 slot gacor ladangtoto situs slot thailand gacor88 link alternatif slot gacor gacor88 cara login daftar ladangtoto link mahjong ways slot gacor thailand zeus gacor sbobet sv388 login ladangtoto login gacor88 mahjong ways link alternatif bir365 bir365 login login cpo333 ladangtoto ladangtoto link alternatif ladangtoto klikslot88 situs togel 4d ying77 login bir365 topstar999 slot link server thailand ladangtoto shop slot server thailand link alternatif ladangtoto togel bsi agen bola88 situs toto situs sv388 slot thailand bandar sbobet rtp one8slot slot thailand super gacor akun slot thailand slot bsi slot gacor ladangtoto slot gacor thailand link slot gacor akun pro kamboja link slot deposit dana one8slot mas77toto slot thailand mudah maxwin fun77toto link fun77toto pg soft slot mahjong ways slot thailand gacor maxwin terbaik slot idn starlight princes #1 slot gacor thailand terbaru bo ladangtoto ladangtoto resmi link alternatif ladangtoto 2 ladangtoto login slot server thailand maxwin 66kbet gacor hari ini daftar dewaslot ladangtoto slot mahjong ways 2 gacor slot thailand asli daftar ladangtoto slot idn gacor rtp ladangtoto 66kbet link tergacor situs slot4d slot77 login games online easy win ladangtoto daftar link ladangtoto link alternatif akses ladangtoto ladangtoto login resmi ladangtoto2 ladangtoto resmi gacor situs bandar ladangtoto ladangtoto2 terbaru 66kbet starlight princess login ladangtoto resmi fun77toto slot terbaik Situs Togel Hadiah Terbesarr bandar togel ladangtoto 66kbet 66kone ladangtoto ladangtoto togel wla Mahjong ways jackpot Gates Of Olympus 5000 Situs Judi Sv388 Fun77toto Bandar Togel Ladangtoto Daftar Fun77toto Live Casino Dewaslot Link Gacor idn slot 5000 gacor88 slot-thailand 15 slot777 gacor slot mahjong ways terbaik slot777 zeus olympus gacor sekali ladangtoto terbaik 2023 domino365 terbaik 2023 ladangtoto rtp maxwin ying77 gacor 66kbet Fun77toto Rtp Gacor 66KBET Link Gacor Ying77 Akun Pro Ladangtoto Hadiah 10 Juta situs gacor88 server thailand terbaik 2023 slot gacor mahjong pg soft slot gacor thailand gampang menang Ying77 Server Luar 66KBET Rtp Zeus Fun77toto Starlight Princess Ladangtoto Sensational Ladangtoto Online Ying77 rtp gacor 66kbet Server Thailand Fun77toto Game Ladangtoto Terbesar Ying77 Gampang Jackpot 66kbet Anti Rungkad Fun77toto Resmi Ladangtoto Terbaru Ying77 Thailand Gacor link slot gacor server thailand 66kbet Link Starlight Fun77toto Togel Sgp Fun77toto Terpercaya slot77 gampang menang 2023 akun pro kamboja slot 2023 slot777 Fun77 togel Situs Gudangtoto Slot Mahjong Ways super Slot rtp akurat thailand Link Zeus Gacor slot thailand terbaru Rtp Ying77 Ladang Toto Togel Fun77 Bet 66KBET Maxwin Ying77 Slot Zeus Ying77 Anti Rungkad GB777 slot thailand ying77 akun pro link alternatif ok88slot ok88slot situs joker123 link ok88slot mahjong ways ok88slot link Starlight Princess X1000 ok88slot situs betting sbobet online Slot Thailand Paling Gacor Link Alternatif Ying77 66KBET Gampang Menang Slot Nolimit City Slot Zeus Maxwin x500 Daftar Sv388 Fun77 Terbaru slot mahjong tancap RajaJp Official Fun77toto Terbaru Fox77 Terlengkap Wajikslot Jp Slot Thailand Link Ladangtoto Withdraw Togel Ying77 Menang Maxwin Fun77 Link Togel Fox77 Slot Mahjong Link Pg Slot Zeus Petir x500 Bocoran Slot Nolimit Sabung Ayam Online Agen Wajikslot Link Gacor88 Slot Ying77 Daftar Ladangtoto 2 Bandar 66KBET Agen Joker123 Official PGSlot Resmi raja88jp resmi link slot gacor ok88 888slot maxwin dewaslot gacor slot777 situs slot gacor server thailand slot zeus petir judi slot 66kbet slot ying77 asia ladangtoto bandar togel 888slot resmi maxwin fun77toto deposit bca fox77slot bet 200 perak slot link thailand sabung ayam sv388 slot situs ovo gudangtoto live hk link gacor bca slot gopay receh slot dana demo fun77 slot gacor akun pro thailand