The Data Goldmine: The 3 Step Process to Unlocking the Power of Guest Data

Hotels have always run on watching for patterns among guest behaviors. It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data collection and analysis has reached new heights. Data collection and analysis remains among the most under-utilized tools in the hotel industry. Hotels have long sought to understand the needs of their guests in order to provide the best possible service. These insights lie in untapped guest data. Using a blend of data analysis and consumer psychology can help provide that springboard into the guest engagement and loyalty that hotels need.…
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The Fall of the Traditional Dining Experience?

Written by: Ricardo Tellez The hospitality and, more specifically, the food and beverage (F&B) industry are two that live by the motto: “if it ain’t broke, don’t fix it.” Unlike almost every other industry, the F&B industry prefers to stick to tradition; despite the incredible leaps in technology made in the past decades, many restaurants have stuck to using pen and paper. However, in recent years there have been glimpses of a shift in this mentality. Instead of uniformity and conformity, people have begun to seek new and unique experiences. Additionally, with the rise of social media platforms, celebrity chefs…
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Beyond Crypto: Blockchain Technology in Hospitality

Written by: Dominika Duziak Editor’s Note: This blog post will feature podcast episodes from the HospitalityVerse Podcast, a new series that discusses the latest trends in hospitality technology, including discussions on the Metaverse, blockchain, NFTS and more. During my time with the MBA in International Hospitality Management program at the Emirates Academy of Hospitality Management in Dubai, UAE, I decided to focus my academic research on blockchain and hospitality managers’ perceptions of this technology. Blockchain is a distributed ledger that stores records of transactions in blocks connected to each other and secured with cryptography. Originally designed to facilitate financial transactions,…
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All the Reasons to Love What You Do

home Finance Hospitality Accounting Professionals: All the Reasons to Love What You Do As the US Thanksgiving holiday approaches, here is a reminder of what our accounting members should be thankful for this year. Written by: Katie Paolino, CHAE When our mind starts to spiral, why is it always a black hole of negativity? Why is it so easy and natural to lament our circumstances and notice everything we don’t enjoy about our work? And what if we could try something else? What if a positive thought spiral was in reach for us? What if we sat and let our…
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Two New Hotels Serving Excellent Food And Drinks In Mexico City

Blue shrimp from Mazatlan with chili sauce, sesame seeds, fish sauce and cilantro at Cabuya Rooftop. URIBE PHOTOGRAPHY The food and drink scene in Mexico City continues to garner international attention and accolades. Tourists are flocking to the country’s capital to experience its high end restaurants, famous street stalls, and award-winning cocktail bars. Thanks to this influx, hotels are popping up across the area, bringing new dining and drinking options for visitors and locals. Here are two recent openings worth adding to your list. Andaz Mexico City The new Andaz Mexico City Condesa, located in an architecturally renowned and recently…
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Metasearch Marketing & Its Game-Changing Benefits

In the ever-evolving world of travel marketing, metasearch has emerged as a game-changing tool for hotel chains. It provides travelers with a platform to compare hotel prices and options, making it an essential resource for those who have narrowed down their travel plans and are ready to book. Not only does metasearch drive additional qualified traffic, but it also boasts high conversion rates. What’s more, it holds the promise of being a critical channel in the future, as it does not rely on third-party cookies that will become obsolete in 2024. By leveraging metasearch, hotel chains can secure direct bookings…
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Mexican food is refined and beautifully presented at Caliza in NY’s TriBeCa

Unstained woodwork and Mexican artwork give Caliza the look of a seaside restaurant in the Yucatan. Kaliza The temporary pleasures of each season in New York work in tandem with the drudgeries. Glorious spring requires daunting rainstorms; warming summer means exhausting heat waves; golden autumn loses the sunlight; and glistening winter turns to slush. All are part of the experience of dining out in New York, but when the skies are clear, the temperature is just right and the din of the city subsides, there are few lovelier places to be while enjoying a fine meal. On just such an…
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Digital Transformation in Hospitality: A Leader’s Insight

Digitalization plays a big role in all our lives. Whether we want it or not, it is the future. Are you resisting or embracing it? Regardless of where you stand, today, I want to bring to you some ideas for digital transformation in hospitality to consider when running your hotel operations. One of the most important areas that all industries are already working towards is the personalization of guest experiences. Personalized Guest Experiences: Creating Unforgettable Stays for Every Guest To provide outstanding tailored services and create unique experiences, it is crucial to partner with hotel technology that enables you to…
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