Used to be, if you wanted to order takeout from Mac’s Seafood, which has multiple locations on Cape Cod, you had to call them up. And Mac Hay, the owner, said those conversations could get long. “You’d ask a question as a person who’s taking the order, they’d turn around and ask the people in the room, ‘Did we want to add onions?’ And then it’s like, oh, my God, you’re waiting there, and you’ve got five people on hold,” Hay said. Then, during the pandemic, Mac’s Seafood adopted online ordering. Hay estimates it’s saved five to seven minutes of…
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The travel industry is an ever-evolving sector, constantly shaped by technological advancements and changing consumer preferences. For big hotel chains, with their global presence and abundant resources, staying ahead in this dynamic landscape requires adaptation and embracing new strategies. So, how can big hotel chains optimize their businesses to ensure future success? Well, the solution lies in a clear focus on key areas such as distribution strategies, sustainability initiatives, connectivity incentives and technology partnerships. Here are my top 10 recommendations for hotel chains to stay ahead of their peers. Idea 1: Embrace Technological Innovations To remain competitive, big hotel chains…
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In the dynamic hospitality landscape, maintaining rate parity remains a critical concern for the hoteliers. What is rate parity? Nothing but the practice of selling equal rates across all distribution channels, including direct booking websites, OTAs, and offline sales channels. Rate parity is key to ensuring fair competition as it guarantees that consumers receive consistent pricing, regardless of the channel through which they book. However, hoteliers must overcome some obstacles to preserve it. Rate leakage is one of the main challenges that hotels face. It occurs when unauthorized channels offer lower rates without the property’s consent, leading to rate disparities…
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In the video, Saurabh Prakash — Group Senior Vice President, Commercial (Global) at Millennium Hotels & Resorts — discusses the changes in responsibilities and strategies adopted by the hotel industry during the pandemic. With a volume-driven approach, hoteliers aim to secure as much of the leisure and retail business as possible. Prakash highlights that nearly 80% of Millennium’s business was driven by the retail sector at that time. However, with the recovery of corporate business, there is an expectation of a shift to a 60-40 distribution between retail and meetings, incentives, conferences, and events (MICE) and group bookings. Prakash expresses…
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Special events such as concerts, conferences, sports tournaments and festivals attract a surge in demand for hotel accommodations. While these events present lucrative opportunities for hotels to boost revenue, they also come with unique challenges. Successfully managing hotel demands during special events requires strategic planning, effective inventory management, and exceptional guest experiences. In this blog, we will explore valuable tips and strategies to help hotels navigate the highs and lows of managing demand during special events. Understanding the Impact of Special Events on Hotel Demand Special events have a significant impact on hotel demand, creating both opportunities and challenges. Key…
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Seasonality is a crucial factor that significantly influences the revenue of hotels. In the hospitality industry, demand fluctuates throughout the year due to various factors such as weather, holidays, events and travel patterns. Understanding and effectively managing the impact of seasonality on hotel revenue is essential for hoteliers to maximize revenue, optimize operations, and deliver exceptional guest experiences. Let us now explore the key aspects of seasonality and its profound effects on hotel revenue. The Nature of Seasonality in the Hotel Industry Seasonality refers to the recurring patterns of high and low demand that hotels experience throughout the year. It…
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June 10, 2023 Customer Testimonials, Videos Bryan Bailey — VP of Revenue & Distribution at Minor Hotels — emphasizes the valuable partnership with RateGain, praising their responsiveness and strong relationship. He values ​​the ease with which RateGain helps Minor Hotels overcome challenges and identify new opportunities. For Bryan and his team, the personal connections and knowing who to reach out to at RateGain play a crucial role in resolving pain points and fostering development. This collaborative partnership has been ongoing for several years, demonstrating the enduring trust and satisfaction between Minor Hotels and RateGain. Watch the video here: Read the…
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Picture this: You’re standing in the lobby of a bustling hotel, surrounded by the hum of guests checking in, the click of suitcases being wheeled across the floor, and the friendly greetings from the hotel staff. As you glance around, you notice something intriguing—a sense of seamless efficiency and impeccable guest service. Curiosity piques your interest: How do hotels manage to orchestrate such smooth operations while providing exceptional experiences to their guests? The answer lies in the fascinating world of cloud computing. Yes, you heard it right—cloud computing! While the term may sound technical and complex, its impact on the…
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