Andrew Smith, VP of Partner Development at Agoda, discusses the changing role of hotel managers in a post-COVID world.
He highlights that the main changes revolve around the shift to remote work. Hoteliers and online travel professionals have always valued face-to-face meetings to discuss growth objectives, but due to the circumstances, this hasn’t been possible in recent years.
Consequently, hotel managers have had to adapt by relying heavily on video conferencing, email, messaging platforms, and online services to stay connected and collaborate effectively. Despite the challenges, these digital tools have played a vital role in facilitating growth and maintaining connections…
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