Top 8 Hospitality Technology Trends to Watch in 2023

The hospitality industry continues to blaze new trails in its quest for innovation and excellence. The pace of technological advancement is only accelerating, with breakthroughs in AI, machine learning, and automation driving unprecedented transformations. The result? A kaleidoscope of cutting-edge solutions that promise to revolutionize the hospitality landscape, offering unparalleled guest experiences, streamlining operations, and unlocking new revenue streams. From personalized experiences and contactless technologies to virtual and augmented reality, voice-activated assistants, and smart room systems, we will explore each trend in exquisite detail, providing a comprehensive overview of the latest developments and how they can benefit your business. Exploring…
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What is Hotel Occupancy Rate and How to Calculate it?

Occupancy rate refers to the percentage of available units in a building or facility that is currently occupied by tenants or users. It is commonly used in the real estate industry to measure the level of demand for a particular property or market. A high occupancy rate is generally considered to be a positive sign for property owners, as it indicates strong demand for their units and the potential for higher rental income. Conversely, a low occupancy rate may indicate that a property is not as attractive to tenants or that there is excess supply in the market. What is…
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A New Era of Training

Written by: Amanda Charreton Imagine putting on a headset and suddenly finding yourself behind the front desk attending to a guest in need or behind the scenes in the kitchen setting up the perfect tray for room service delivery. Even though virtual reality (VR) first made its name in the gaming industry, this technology has become increasingly popular in different sectors such as medicine and the military. The ability for a user to fully immerse themselves in a lifelike computer-generated environment is now slowly making its way into the hospitality industry. So far, VR has been an indispensable marketing tool…
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Three Questions All Hospitality Accountants Should Ask Themselves

Written by: Shane Middleton“There has to be a better way!” We hear it all the time – even in the accounting department. The truth is that we are always hardwired to want more and better. We are always looking for that miraculous, game-changing “easy button,” not realizing that often we don’t get the most out of what we have right in front of us. Why do we do this? Two truths tend to arise in this scenario. Either we do not like to admit we are doing things wrong, or we realize that we can change, but the work of…
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10 Client Appreciation Event Ideas Customers Love

Whether you’re a part of a Fortune 500 company or are running a boutique hair salon out of your home, your business wouldn’t exist without clients. Showering clients with appreciation can help businesses, large and small, build a base of loyal customers, especially now, as we head into the holiday season. While some leaders choose gifts or special offers to recognize loyal customers, others host client appreciation events. In addition to providing leaders an opportunity to connect with customers face to face, the right client appreciation event ideas can demonstrate your genuine gratitude for all of the business that keeps…
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Role of Technological Partnerships in Hotel Operations

In today’s fast-paced world, hoteliers face a myriad of challenges in managing their operations efficiently while ensuring exceptional guest experiences. However, there is a solution at hand – strategic technological partnerships. These collaborations offer innovative solutions that streamline processes, boost efficiency, and ultimately make life easier for hoteliers. But to truly understand the transformative power of technological collaborations in the hospitality industry, it is important to understand the challenges faced by hoteliers. Challenges in Hotel Operations Hoteliers often encounter operational challenges that hinder efficiency and compromise guest satisfaction. These challenges include time-consuming administrative tasks, the need for seamless communication across…
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Distribution Challenges for Hotels in Latin America

We live in an era of constant evolution, with new breakthrough technologies emerging at an unprecedented pace. And the hotel distribution landscape in Latin America is no different. From the advent of AI and machine learning to the potential of blockchain, innovations in hotel technology are revolutionizing the way hotels distribute their inventory and connect with travelers. And given the current state of hotel distribution in Latin America, these are welcome innovations. The dynamic and evolving Latin American hospitality market has faced a number of challenges, particularly on the distribution front. Competing with Global Chains Latin America hosts a mix…
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Personalizing Guest Experiences Through Technology

Galal Farag, the Corporate Manager of Revenue and Distribution at SafirHotels and Resorts, emphasizes the significant role of technology in delivering a seamless guest experience in the hospitality industry. Technology enables personalization right from the initial interaction with guests. Online reservation systems allow guests to conveniently make bookings prior to their arrival. Additionally, communication channels like WhatsApp and chatbots enhance guest engagement and provide a platform for inquiries or requests. Farag highlights the importance of channel management systems and revenue management systems in driving business growth for hotels. These technologies facilitate efficient management of distribution channels and optimize revenue generation.…
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